If you and your new item aren’t getting along, you have 14 days from when you receive the goods to contact our PMT experts either by phone or email to return your item or organise an exchange for something more suitable*.
After you’ve spoken to PMT, we have another 14 days to receive the goods from you. Your item MUST be in brand new, mint condition with full packaging intact, otherwise we may have to charge you a restocking fee.
The easiest and cheapest way to return an item is to bring it into your local store. Otherwise you can post your item back to us yourself, or ask our customer service team to organise a collection from your home.
If you ask us to collect an item because it is unwanted there will be a £15 fee per box for small boxes and £26.99 for large items (e.g. guitars, keyboards and drums). In some situations we may ask you to pay a restocking fee too.
Refunds can take up to 5 working days to process once we have received your item back and depending on your payment type.
For more information visit our T&Cs