It's fair to say the majority of the staff here are musicians or ex-rock gods, so we know things go wrong from time to time with your gear, and usually right before your gig! It's rare, but it happens.
But never fear: with a minimum of 2 years warranty across all products, and up to 5 years (depending on the individual manufacturer's warranty) we will ensure we repair or replace your product for you with minimum hassle and keep you up to date on the progress.
Even if anything goes wrong outside of the warranty period, don't panic! Manufacturers often have helpful, dedicated technical support teams to help, as well as our own staff that will do what they can to fix the fault remotely or advise on timescales and/or a cost of repair.
For more information on Cancellation/Unwanted Items, please see Section 4 of our Terms and Conditions here.
Please note extended warranties can rely on you registering your goods direct with the manufacturer after purchase.
*Excludes books, DVDs, headphones, microphones, harmonicas, brass and woodwind instruments and software. Basically, if you can copy it, stick it in your ears, up your nose or spit in it, then we can’t take it back! We also cannot return any bespoke ordered items.