When you place an order online, we dispatch the majority from sealed, boxed stock in our Warehouse. However, if stock is limited or in short supply, the website may show 'limited availability' and we may dispatch an instrument that has been carefully placed on display in-store. These instruments will be inspected, cleansed and re-packaged by our dedicated in store online teams to ensure it is A1 condition. If a product is specifically an ex-demo, B-Stock or Pre-Loved item, we provide as much information about condition on the product page prior to you placing an order. Any issues we will contact you in advance of shipping.