Order Issues
- I can only see part of my order has been shipped, where is the rest?
- Why has my order been Declined?
- How do I purchase and use PMT store gift cards?
- I've found a discount code online and it doesn't work..
- I'm ordering a gift - can I request plain packaging?
- How do I know that PMT Online has received my order?
Delivery
- Where's my Order?
- How do I track my delivery?
- Next Day Delivery
- What happens if I'm not in to receive an item?
- Can I deliver to an alternate address?
- Do you ship outside of the UK?
Product + Stock
Product Questions
Returns + Refunds
- Online Returns
- In-Store Returns
- I purchased a product in one PMT store, but wish to return it at a different store, can I do so?
- Are there any products I can't return?
- Can I return an online order to a PMT Store?
- What if I don't like the item when it arrives?
Payment + Finance
Trade Ins
Stores + Service Updates
Technical
- Can I request removal of my data with you?
- Data/GDPR - What data of mine do you store?
- Can you combine order history across multiple accounts?
- I need some help at the Checkout - can you see my basket or Wishlist?
- VAT & Retail Export Scheme
- How do I create a PMT Account